Your privacy is important to Differ Communications Limited (“we”, “us” and “our”). We are committed to ensuring that any personal information we collect is appropriately used, disclosed and protected in compliance with applicable privacy laws.
In some instances, our products and services may have their own specific privacy policies.
We collect personal information necessary for the purposes set out in this Policy. This may include your name and contact information (e.g., email address, billing address, service address and telephone number), date of birth, credit and financial information, and service usage records.
We may collect your personal information:
We will use your personal information to establish and manage any commercial relationship we have with you. This may include to:
We may also use your personal information to:
We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited and specific purposes. Other than as set out in this Policy, we will not sell, trade, rent, or give your information to any third party.
When you provide us with your personal information, you consent to us using it as identified in this Policy, and for any other purpose we may describe when you provide the information. We may ask for your express consent, such as asking you to check a box, when we collect sensitive personal information, such as financial information, or when we ask for your consent to receive electronic marketing information. Your consent may be implied when we can reasonably conclude that you have given consent by your actions. For example, your continued use of our products and services indicates your consent to our collecting, using and disclosing your personal information in accordance with this Policy.
You may refuse to consent to the collection, use, and disclosure of your personal information or withdraw your consent under certain circumstances. To withdraw your consent, you can contact our Privacy Officer or visit your online Differ account at https://portal.differ.ca. Please note that if you withdraw your consent, we may not be able to provide you with certain products, services or offers. We will explain the impact to you at the time to help you with your decision.
If you have opted in to receive certain emails from us but no longer wish to have your email address or other contact information used by us for promotional purposes, you can opt-out by sending us an email to firstname.lastname@example.org, or by clicking the unsubscribe link included in electronic correspondence from us.
We may disclose your personal information to:
We may use and disclose aggregated information about our Subscribers, and information that does not identify any individual, for legitimate business purposes without restriction.
The security of your personal information is very important to us. We use appropriate physical, electronic, and administrative measures designed to safeguard your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Our employees with access to personal information undertake appropriate training and are required to respect the confidentiality of personal information.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your personal information is no longer required it will be destroyed, erased or de-identified.
We may process, store, and transfer your personal information outside of Canada. Whenever we engage a service provider or disclose your information to a third party, we require that the third party’s privacy and security standards to adhere to this Policy and applicable Canadian privacy legislation. However, personal information may still be subject to the laws of the jurisdiction where it is held and may be accessed by courts, law enforcement and national security authorities in that jurisdiction.
The transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website or in our products or services.
It is important that the personal information we hold about you is accurate and up to date. If any of your personal information changes, please let us know.
You have the right to request access to the personal information that we hold about you. If you want to review the personal information in your file or correct your personal information you can contact our Privacy Officer at the details below. Some information may also be accessed and updated by you directly via your online Differ account at https://portal.differ.ca .
We may request specific information from you to help us confirm your identity before granting access to personal information that we hold about you or making your requested changes. Applicable laws may allow or require us to refuse to provide you with access to some or all of the personal information we hold about you. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
If you would like to access your personal information, or have any questions or comments regarding this Policy and our privacy practices, please contact our Privacy Officer at:
Privacy Officer – DIFFER Communications Ltd
1805-45 Alderney Drive, Dartmouth, Nova Scotia, B2Y 2NS
And/or via our phone number: 1-855-5DIFFER
If we do not address your privacy concerns to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada.
We may change this Policy from time to time as technology and legal requirements change. Please periodically visit our website and this Policy to refer to the current version and view any updates.
Effective Date: August, 2022